Travel Specialist Tanzania & Zanzibar | German speaker
About the position
Paradise & Wilderness is a specialist travel company with its own lodges, camps, vehicles and guides in Tanzania and Zanzibar. Thanks to our local presence, we can organise complete trips entirely independently, without intermediaries. This makes our trips personal, flexible and reliable.
We offer both private and shared safaris, beach stays in Zanzibar and unique adventures such as balloon rides and walking safaris. Everything is focused on experience, comfort and creating unforgettable moments in nature.
We are looking for motivated, accurate and customer-oriented Tanzania & Zanzibar Travel Specialists who are native German speakers to join our team in Breda. You will be the first point of contact for all kinds of European guests who want to book a safari or beach holiday and will guide them through the entire process: from the initial enquiry to the evaluation email after their return.
Apply now
What are you going to do?
Customer contact & sales
- Respond professionally and promptly to incoming enquiries via email, telephone, chat or online platforms.
- Listening to and understanding customers’ preferences, budget and expectations, and suggesting suitable options.
- Provide information about travel routes, accommodation, national parks, domestic flights, activities and prices.
- Presenting information in a clear, reliable and enthusiastic manner to convert leads into bookings.
- Advise on upgrades or extras (private safari vehicles, lodge upgrades, extensions in Zanzibar).
Reservation management
- Complete management of the process: request → proposal → confirmation → payment → contact person during the trip → aftercare.
- Coordination with internal lodges, operational teams, vehicles/logistics and external partners.
- Correctly registering and communicating special requests (dietary requirements, room layout, birthdays, mobility).
- Accurate data entry into booking systems and CRM.
Customer service before arrival
- Follow-up with customers before and after confirmation to ensure a smooth process.
- Provide information about travel documents, visas, luggage, domestic flights and general travel information about Tanzania.
- Resolving any issues and ensuring a stress-free experience.
Internal communication and process improvement
- Report trends, recurring questions, and opportunities for improvement to the product or operational team.
- Participate in training sessions on new lodges, seasons, routes, and wildlife.
- Contribute to improving email templates and work processes.
What do you bring to the table?
- Native language German (written and spoken).
- English is an advantage (professional level).
- Dutch is an advantage (if possible).
- Customer-focused, patient, and solution-oriented.
- Experience in travel sales, hospitality, tourism or safari activities is highly desirable.
- Travel experience in Tanzania and Zanzibar is an advantage.
- Able to handle multiple requests simultaneously.
- Flexible working hours and opportunities to work at weekends.
- Familiarity with CRM or booking systems is an advantage.
What do we offer you?
- A small but friendly team where cooperation and initiative are key.
- Training courses on wild animals, destinations and products.
- Career opportunities within a rapidly expanding safari organisation.
- Salary in accordance with the Travel Industry Collective Labour Agreement + a commission scheme.
- Opportunities for advancement and room for personal development.
- Discounts on our trips to Tanzania and Zanzibar.
- Travel and holiday allowances in accordance with the collective labour agreement.
- Room for creativity and the opportunity to make a real impact within the company.
Apply
Do you recognise yourself in the above profile and can’t wait to inspire our guests to travel to Tanzania & Zanzibar? Apply now by sending an email with your CV and cover letter to careers@paradise-wilderness.com, for the attention of Anouk Arts. You can also send any questions to this email address.
